Box Office Hours

Tuesday to Saturday
Noon to 5:00 p.m.
And later on show days.

The Wood Theater operates a fully professional box office and is capable of offering discounts, coupons, and packages to patrons.

Our reporting capabilities provide those who use the theater with plenty of details about their event including patron and financial reports.

Plus, our box office is a fully mobile system so we can offer you a ticketing solution no matter where your event is taking place so long as there is an internet connection available.

Click here to view a seating chart

Ticketing Services

The Charles R. Wood Theater Box Office provides ticketing services to area organizations and promoters. We offer both in-house and online ticket sales, as well as ticket printing. The Box Office is staffed Tuesday through Saturday from noon to 5:00 p.m. and online tickets can be purchased at any time through the Wood Theater’s ticketing system. We will provide the staff and ticket scanning capabilities to make admission into your event as smooth as possible. After the event, our many reporting capabilities make it easy to review the details of attendance and sales. If you need additional staff time or services, we are always willing to negotiate to fit your needs.


Staff costs: Included
Per Paid Ticket Fee:  $4.00/ticket for onsite events | $4.00 per ticket for offsite events
Comp Tickets: $4.00/ticket
Credit Card Fee: 3.5% of all transactions
Additional Ticket Printing: $0.10/ticket (for use at offsite venues without internet access)

Please Note: Since the Charles R. Wood Theater is a nonprofit community-oriented organization, these rates are kept well below industry standards. As a result, the theater makes little profit, leaving little room for negotiation of these rates.

Learn More About Our Box Office

For more information about services offered by the Wood Theater Box Office, please contact the box office at (518) 480-4878 or email

Box Office FAQ

What is a ticket fee?
Can I avoid it if I purchase in person?

A ticket fee is an amount charged for our box office software and services. Sometimes, this fee will be included in the ticket price, and sometimes it is listed as a separate fee. However, if you see this fee, it will exist regardless of how you purchase your ticket. In a rare case, the fee will be for credit card purchases only – meaning cash sales will avoid the fee. This will be clearly stated on our website in this case.

What if I have my ticket on my phone?
Can they scan that?

Yes! When you select e-ticket at check out, you’ll receive your tickets on your phone. You’ll be able to pull that up when you arrive, and our ushers will scan them right from your phone! Please be careful when screenshotting tickets – we’ll need to be able to see the QR code for each ticket in your order to scan each ticket in. There is a small arrow next to your QR code to click through each ticket.

What is Will Call?

Will Call is where tickets are held prior to the show to be picked up. You just go to the Will Call window, give the attendant your name, and they hand you your tickets! Will Call tickets are only printed for each event individually, so if you’d like to pick up tickets for a future event, just let us know! We can print tickets to future events at any time.

I lost my tickets! Now what?

Our ticketing software allows us to look up and reprint orders anytime! If you lose your ticket, aren’t able to find your e-mail with e-tickets, or aren’t sure if you have them at Will Call – just ask! We will look up your order and locate your tickets.

Can you hold seats for me?
I’d like to reserve over the phone and pay when I get there.

Unfortunately we do not allow for seats to be held without payment. Payment is required to secure seats/tickets.